PRIVACY POLICY
THE PROTECTION OF PERSONAL INFORMATION ACT
Customer Privacy Notice
This Notice explains how we obtain, use, and disclose your personal information in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At DS Auto Solutions Pty Ltd (www.dsautosol.co.za), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
About the Company
DS Auto Solutions Pty Ltd
• Registration Number: 2025/245804/07
• Telephone: 021 490 5163
• Email: admin@dsautosol.co.za
• Address: Unit 2, Bridge Park, 1 Jig Rd, Montague Gardens, Cape Town, 7441
The Information We Collect
We collect and process personal information in relation to vehicle servicing, maintenance, detailing, and related services. This may include your contact details and vehicle information.
• We collect information directly from you when you provide it voluntarily. Where possible, we will indicate what information is required and what is optional.
• Website usage information may also be collected using “cookies,” which allows us to understand standard visitor interactions on our website.
How We Use Your Information
We use your personal information only for the purposes for which it was collected and agreed with you. Your information may also be retained where required for legal purposes. Examples include:
• To gather contact information.
• To confirm and verify your identity or authorized access.
• For the detection and prevention of fraud, crime, or other malpractice.
• To conduct market or customer satisfaction research or statistical analysis.
• For audit and record-keeping purposes.
• In connection with legal proceedings.
Disclosure of Information
We may disclose your personal information to our service providers who assist in delivering products or services to you. Agreements are in place to ensure compliance with privacy requirements under POPIA.
Additionally, in the motor industry, certain third parties may require access to your information to fulfill contractual obligations related to vehicles, repairs, or maintenance.
We may also disclose your information:
• Where required by law or industry codes;
• Where necessary to protect our rights.
Information Security
We are legally obliged to protect the personal information we hold and prevent unauthorized access and use. We continually review our security measures, which cover:
• Physical security.
• Computer and network security.
• Access control to personal information.
• Retention and disposal of information.
• Acceptable usage policies.
• Governance and regulatory compliance.
• Investigating and responding to security incidents.
Third parties contracted by us are required to uphold the same security, privacy, and confidentiality standards.
Your Rights
Access to Information
You may request a copy of the personal information we hold about you. Contact us at the details provided above and provide a copy of your ID for verification. Access requests may be subject to a legally allowable fee.
Correction of Your Information
You have the right to request updates, corrections, or deletion of your personal information. Verification via ID will be required, and deletion will comply with applicable legal obligations.
Definition of Personal Information
“Personal information” refers to information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.
How to Contact Us
For queries about this notice, privacy practices, to withdraw consent, exercise preferences, or access/correct your personal information, contact us at:
• Telephone: 021 490 5163
• Email: admin@dsautosol.co.za
• Address: Unit 2, Bridge Park, 1 Jig Rd, Montague Gardens, Cape Town, 7441
